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Responsible Gaming

Responsible gaming at cashman.games is based on the principle that gambling should be a form of entertainment engaged in consciously and in moderation. We encourage all players to treat gaming as an enjoyable leisure activity, not as a way to earn income, and we are committed to supporting our users with information and tools to promote safe gaming behavior.

If you require assistance or guidance, the cashman.games team is available to support you on your journey to responsible play.

Risk Awareness

OBSERVE: In the context of AU regulatory guidelines, player awareness of gambling risks is a legal and ethical necessity. EXPAND: Industry studies and AU regulators highlight specific behavioral indicators and require player education on problem gambling signs. REFLECT: The following section provides actionable risk awareness grounded in compliance and industry best practice.

Recognising Signs of Risk

  • Increasing Gambling Frequency: Noticing that you are spending more time and money on gaming at cashman.games than intended may be an early sign of problematic behavior.
  • Preoccupation with Gambling: Constantly thinking about bets or recovering losses outside gaming sessions signals the need to review your habits.
  • Chasing Losses: Attempting to quickly recover losses by betting more is a common risk behavior.
  • Neglecting Personal Obligations: Missing work, social engagements, or family commitments due to gambling can be symptomatic of addiction.
  • Borrowing to Gamble: Taking loans or using credit to continue gambling may indicate loss of control.

Self-Assessment Test

Reflect honestly on the following statements (answer Yes or No):

  • Do I often bet more than I planned at cashman.games?
  • Am I unable to stop thinking about gambling between sessions?
  • Have I tried and failed to cut down my play time?
  • Do I sometimes hide my gambling from others?
  • Has gambling affected my financial situation or relationships?

If you answer 'Yes' to any of these, consider using responsible gaming tools and reaching out for support.

Regional Compliance Note: This section reflects Australian regulatory best practices and recommended risk indicators (2025).

Limits & Tools

OBSERVE: AU regulations mandate that interactive gambling operators provide accessible, configurable responsible gaming tools. EXPAND: cashman.games offers players a range of controls for self-management of gambling activity. REFLECT: The following instructions are designed for clarity and compliance, promoting player safety and informed choice.

Setting Deposit Limits

  1. Log into your personal account at cashman.games.
  2. Navigate to the "Responsible Gaming" or "Limits" section in your account dashboard.
  3. Select deposit limits and choose a daily, weekly, or monthly cap as appropriate to your budget; enter your chosen amount (in AUD).
  4. Confirm the new limit. The change becomes effective immediately or as per AU regulation (typically within 24 hours).
  5. To lower a limit, the update takes effect instantly. To raise or remove a limit, a mandatory 24-hour cooling-off period applies (per regulatory guidance, 2025).

Session Limits & Taking Breaks

  • Session Time Limits: In your account settings, activate a session timer to restrict your continuous play duration (e.g., 1-4 hours). You will be automatically notified and logged out upon reaching the set limit.
  • Time-Out/Break: To take a voluntary pause, access the Time-Out option in the responsible gaming panel. You may set a pause for 24, 48, or 72 hours. During this period, access to your cashman.games account is blocked.

Regional Compliance Note: These measures conform with all AU Interactive Gambling Act (updated for 2025) requirements.

Self-Exclusion

OBSERVE: Self-exclusion is critical for player protection under AU law and must be simple, enforceable, and clearly explained. EXPAND: Provide granular steps, consequence details, and support access. REFLECT: The process below is presented for legal transparency and user empowerment, per 2025 standards.

How to Initiate Self-Exclusion

  1. Log into your cashman.games account.
  2. Go to the "Responsible Gaming" or "Self-Exclusion" section in your user account.
  3. Choose the self-exclusion duration: select between 6 months, 1 year, 2 years, or permanent (lifetime) exclusion as needed.
  4. Carefully review the terms and confirm your decision. You may be required to acknowledge that you understand the consequences and loss of access.
  5. Support contact details will be provided for further queries or exceptional requests.

Consequences of Self-Exclusion

  • Account Access Blocked: You will immediately lose the ability to log in or use any feature of your account during the exclusion period.
  • Withdrawal Restrictions: You may request the withdrawal of any remaining account balance prior to exclusion, subject to identity verification and AML/CTF laws; subsequent withdrawals are not permitted during the exclusion period, except as required by law.
  • Refund Terms: Any unutilised deposit will be processed in accordance with cashman.games' internal policies and AU financial regulations.
  • Irreversibility: Once set, a self-exclusion period cannot be reduced or revoked until the scheduled expiry date has elapsed.
  • Support Contact: For assistance, including exceptional circumstances such as financial hardship, contact the cashman.games support team (see Contact & Feedback section).

Regional Compliance Note: Procedures above comply with the Interactive Gambling Act 2001 (Cth) as amended to 2025, and AU best practice for online gambling operators.

Support Resources

OBSERVE: AU and international regulations require effective referral to independent support. EXPAND: This section includes up-to-date (2025) contacts for organisations specialising in gambling harm minimisation and recovery. REFLECT: Each resource listed has been selected for accessibility, neutrality, and relevance.

  • GAMCARE - UK-based, but offers online advice and support globally. Website: https://www.gamcare.org.uk/, Email: [email protected]. Provides free counselling, information, and a national helpline.
  • Gambling Help Online (Australia) - Comprehensive free support, advice, and live chat tailored to Australians, including self-assessment tools. Website: https://www.gamblinghelponline.org.au/, Phone: 1800 858 858 (24/7 hotline), Email: [email protected].
  • Gamblers Anonymous Australia - Peer support groups and face-to-face meetings for individuals affected by gambling. Website: https://www.gaaustralia.org.au/.
  • Family and Friends Support Network - Information hub for supporting family affected by gambling. Website: link.
  • National Debt Helpline (Australia) - Support for financial problems related to gambling. Website: https://ndh.org.au/, Phone: 1800 007 007.

Help for Family

OBSERVE: Laws and industry standards in AU emphasise the importance of supporting those affected by someone else's gambling. EXPAND: This section offers family engagement strategies and practical steps to initiate assistance. REFLECT: Guidance is constructed for sensitivity, legal compliance, and actionable value as of 2025.

  • Open Dialogue: Approach the topic with empathy and without judgment. Express concern based on specific observations, and avoid confrontation or blame.
  • Encourage Support Usage: Suggest professional help or peer groups (e.g., support forums) in a supportive way. Be patient if initial attempts are declined.
  • Explore Family Resources: Participate in online forums and family chat groups listed in the Support Resources section.
  • Seek Professional Advice: If the situation is acute, recommend consultation with a licensed psychotherapist or reach out to relevant hotlines (e.g., Gambling Help Online, National Debt Helpline).
  • Safety and Protection: If you feel threatened or there are issues of safety, contact emergency services.

Family members are protected under AU privacy law when seeking support or making a report.

Operator's Commitment

OBSERVE: AU interactive gambling licensees are required to monitor for signs of risky play and conduct formal interventions, per 2025 regulations. EXPAND: cashman.games adheres to a proactive, transparent policy in analysing gaming-related behaviour for player protection.

  • Behavioural Risk Monitoring: Automatic systems and trained staff monitor user gaming patterns for indicators of risk, such as rapid increases in deposits, session durations, and chasing losses. These triggers are continuously updated in line with regulatory requirements.
  • Player Alerts and Notifications: If patterns or anomalies are detected, players may receive automated warnings and reminders about responsible gaming options within the platform or by email.
  • Support Outreach: Where significant risk is identified (e.g., repeated breach of set limits, third-party concern, or signs of self-harm), the responsible gaming support team may initiate direct communication to offer guidance or referral to appropriate services.
  • Regulatory Escalation: In the event a player's safety is at serious risk and self-help attempts have failed, cashman.games is obliged to escalate the matter to relevant authorities as specified by AU law.

Legal Protections: All monitoring and interventions are performed in accordance with the Privacy Act 1988 (Cth), Anti-Money Laundering and Counter-Terrorism Financing Act 2006, and the Interactive Gambling Act, as current to 2025. Player's rights to privacy and due process are upheld at all times.

Updates

OBSERVE: AU standards require gambling operators to promptly inform clients of policy changes. EXPAND: cashman.games notifies users of all relevant updates to responsible gaming measures in a timely fashion. REFLECT: The following provides legal assurance of policy review and communication.

  • Notification Channels: Changes to responsible gaming policies and tools will be communicated via primary email registered on your cashman.games account. Additionally, notifications may appear as banners or alerts within the website's responsible gaming section.
  • Date of Last Update: 1 May 2025. For the most current information, refer to https://cashman.games or contact our support team.

Contact & Feedback

OBSERVE: AU Customer Care Standard obliges operators to provide direct support for responsible gaming. EXPAND: Given current data, please use the official website channels for contact and feedback.

  • Email: For responsible gaming support and guidance, use the secure contact form available at https://cashman.games.
  • Phone: Up-to-date phone support details are always accessible on the official site's 'Contact' page.
  • Feedback Form: For requests to set limits, seek self-control advice, or submit a responsible gaming request, please use the feedback/contact forms in the user account panel at cashman.games.

Operator Information: cashman.games is operated by Aristocrat Leisure Limited, with offices in London (UK), San Francisco (USA), and Barcelona (Spain), and parent company presence in Australia.

Privacy Assurance: All contact and feedback is managed in strict accordance with AU privacy legislation and responsible gaming protocol.